A Microsoft President Equates Open Standards with Incompetence
The president of Microsoft Latin America, Hernán Rincón criticized the Brazilian government's support of open source software such as Linux by stating "innovation software does not happen in the hands of governments but the private sector."
Rincón went on to state that open source masks incompetence. It was asserted that free and open software require more work and investment from the government to keep programs updated and running, which does not happen when companies take care of that for the government.
According to Rincón, 95% of computers run Windows in Latin America. Apple and Linux accounted for 1.3% and from 2% to 3%, respectively.
In contrast to this Microsoft president's assertions, most people tend to believe that a closed software system such as exemplified by Microsoft products are more likely to mask incompetence and to impede both analysis of problems and efforts at rapid and sea-change innovation.
As to Microsoft performing the needed maintenance, I just don't recall Microsoft technicians coming to all of my company's desks to perform the urgent patch of the day, fix the blue screen of death, run the antispyware/antivirus programs and deal with the infections, and maintain all our PCs in optimal working order and speed of function.
Source: Folha.com - Tec - Microsoft critica posio do governo brasileiro sobre o software livre - 14/09/2010